Purpose and legal basis

Wildsino maintains this Self-Exclusion Policy to provide a formal mechanism for players to restrict access to all Wildsino products and services for protective gaming reasons. The policy supports compliance with applicable gambling laws, licensing requirements, Know Your Customer (KYC) obligations, Anti-Money Laundering (AML) controls, and recognized responsible gaming standards. It does not replace any rights or remedies available under the Terms and Conditions or local law.

Scope and definitions

Definitions: Self-Exclusion means a voluntary, time-bound restriction on access to Wildsino platforms. Temporary Self-Exclusion is a defined period; Permanent Self-Exclusion is an indefinite restriction. Cooling-off means the period after lifting during which access to services remains restricted while the account is reactivated gradually. Re-entry refers to the process by which a user may resume participation after a self-exclusion.

Self-exclusion options

• Temporary self-exclusion: 24 hours; 7 days; 1 month; 3 months; 6 months.
• Permanent self-exclusion: unlimited duration with ongoing safeguards.

Whichever option is chosen, the exclusion applies to all Wildsino products and services available to the user and all payment methods linked to the account.

How to enact self-exclusion

1. In-platform self-exclusion: Open your account, navigate to Responsibility or Self-Exclusion, select a duration, and confirm. You will receive confirmation once the request is processed.
2. Support-facilitated self-exclusion: Contact Wildsino Customer Support via in-app chat or official channels to submit a self-exclusion request. Identity verification will be required before processing.

Processing of a self-exclusion request is completed promptly; in most cases, within the same business day, subject to verification clarity. If identity verification cannot be completed, processing may extend to the next business day.

Effects during self-exclusion

• Access to login, deposits, wagering, and promotions is blocked across all Wildsino platforms and services.
• Existing open bets may be paused or cancelled in accordance with the Terms and Conditions; unsettled winnings and fund accessibility are managed in line with withdrawal rules and during the exclusion period.
• Customer support visibility and account activity are limited; requests for assistance remain possible for safety and complaint handling.

Re-entry, lifting and cooling-off

Temporary self-exclusion ends automatically at the expiry date; re-entry is allowed once the period ends and identity checks are satisfied. For Permanent Self-Exclusion or active cooling-off, lifting requires a formal request reviewed by a dedicated team. The processing time for a lifting request is up to seven (7) days. After approval, normal verification and risk assessment steps apply before access is restored; a mandatory cooling-off period of at least seven (7) days may apply before re-entry is allowed.

Financial transactions during exclusion

During a self-exclusion period, deposits and wagers are blocked. Withdrawals and internal transfers may be paused; where permitted by policy, you may request the release of funds after lifting, in accordance with standard withdrawal processing times and verification requirements.

Data protection and privacy

Wildsino retains records of self-exclusion in accordance with applicable data protection laws and regulatory requirements. Personal data used for this policy will be processed solely for the purposes of enforcing self-exclusion and maintaining responsible gaming safeguards, and may be shared with regulatory authorities as required by law or license conditions.

Compliance and monitoring

Wildsino complies with applicable gambling laws, licensing conditions, AML/KYC obligations, and responsible gaming standards. The company provides player protection notices and promotes safe gambling practices. Underage participation is strictly prohibited; age verification remains a condition of continued access.

Updates and notice

Wildsino may update this policy from time to time. Material changes will be communicated to users with at least two weeks notice before they take effect. Continued use after notice constitutes acceptance of the updated terms.

Contact and support

For self-exclusion requests or questions, contact Wildsino Support via in-app chat or the official support channels described within your account. All requests are handled by trained staff with identity verification procedures to ensure the integrity of the exclusion process.